Recent case notes

Summary of recent complaints and their outcomes. Search all case notes »

Case Notes

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 Item 1 to 10 of 241
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TypeCase Ref.YearIssuesOutcome
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 Item 1 to 10 of 241
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503542015Meter – advanced meter, Contract – notice requirements
Binding Decision
224
565762015Advanced meter – health concerns, Customer service – poor attitude
Recommendation - upheld
232
546052015Smart meter – health concerns - customer service
Recommendation - upheld
234
532712015Smart meter - installation
Recommendation - not upheld
235
546142015Billing – pricing plan – incorrect pricing plan, Billing – high – disputed, Billing – lack of authorisation
Recommendation - upheld
238
559832015Debt – payment arrangement – medical dependency
Recommendation - upheld
239
507182015Meter Installation - advanced meter, Customer service - complaint handling
Recommendation - upheld
240
597172015Billing – Pricing Plan – Network Tariff – Low User tariff
Recommendation - not upheld
241
480732014Customer service - Provision of inaccurate information and delays providing a service
Recommendation - upheld
225
481442014Billing – back bill – estoppel
Recommendation - upheld
226

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