We have over 200 Scheme Members. Please click here to see our full Member list. 

Examples of recent complaints listed below, or search all case notes.

Case Notes

Data pager
Data pager
 Item 1 to 10 of 252
of 26 
show all 252
TypeCase Ref.YearIssuesOutcome
Data pager
Data pager
 Item 1 to 10 of 252
of 26 
show all 252
593312016Customer service - provision of information - incorrect information - billingBinding Decision0
653042016pole -- placement -- customer serviceRecommendation - upheld246
623392016Provision -- existing connection -- supply upgrade/downgradeRecommendation - upheld247
622752016electrical equipment -- health and safety --- customer service -- complaint handlingSettled248
615702016Billing -- fees -- customer service -- creditRecommendation - upheld249
600952016smart meter -- health concernsRecommendation - not upheld250
594182016billing -- error -- disconnectionRecommendation - not upheld251
684122016billing -- price change -- customer serviceRecommendation - upheld252
609832016Delivery -- safety -- customer serviceRecommendation - upheld253
614522016unplanned outage -- damage -- customer service -- complaint handling -- delays -- Consumer Guarantees Act 1993Recommendation - upheld254

In the news:

 Consultation has closed

 Please click here for more information.

 

Annual Report 2016

Please click here to access our Annual Report 2016 - released 27 June 2016.