We have over 200 Scheme Members. Please click here to see our full Member list. 

Examples of recent complaints listed below, or search all case notes.

Case Notes

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 Item 1 to 10 of 252
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TypeCase Ref.YearIssuesOutcome
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593312016Customer service - provision of information - incorrect information - billingBinding Decision0
653042016pole -- placement -- customer serviceRecommendation - upheld246
623392016Provision -- existing connection -- supply upgrade/downgradeRecommendation - upheld247
622752016electrical equipment -- health and safety --- customer service -- complaint handlingSettled248
615702016Billing -- fees -- customer service -- creditRecommendation - upheld249
600952016smart meter -- health concernsRecommendation - not upheld250
594182016billing -- error -- disconnectionRecommendation - not upheld251
684122016billing -- price change -- customer serviceRecommendation - upheld252
609832016Delivery -- safety -- customer serviceRecommendation - upheld253
614522016unplanned outage -- damage -- customer service -- complaint handling -- delays -- Consumer Guarantees Act 1993Recommendation - upheld254

News:

IBM Kenexa Best Workplaces 2016 - finalist announcement 

We are proud to announce the EGCC has been named as a finalist in the small-medium category of the 2016 IBM Kenexa Best Workplaces Awards. This is based on NZ's largest and longest running study of workplace climate and employee engagement. The Best Workplaces survey identifies the best places to work in NZ, as rated by employees. The EGCC has been a finalist or winner of this award every year since 2011.

The full list of finalists is available here.

Vacancy available

Conciliator position available. We are seeking to employ a conciliator at an entry or intermediate level. Position open until Thursday 6 October 2016 at 5:00 pm. Please click here to find out more.

Consumer Rights Day - 26 October 2016 

The Consumer Protection team, Ministry of Business, Innovation and Employment (MBIE) is running a Consumer Rights Day on Wednesday 26 October 2016.

This day brings together speakers from government, ombudsmen schemes and organisations that deal with complaints from people when they have a problem with different kinds of services.

Hannah and Marie from the EGCC will discuss disconnections, outages and bills. Their presentation will be a timely reminder for advocates to send consumers our way early if they are having trouble with their electricity or gas bills. The presentation will be from 12:55 - 1:10 pm. We will also be available to answer questions throughout the day.

Please click here to read more.