Nanette Moreau is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Moreau can make a
Electricity and Gas
We have over 200 Scheme Members. Please click here to see our full Member list.
Examples of recent complaints listed below, or search all case notes.
We are proud to announce the EGCC has been named as a finalist in the small-medium category of the 2016 IBM Kenexa Best Workplaces Awards. This is based on NZ's largest and longest running study of workplace climate and employee engagement. The Best Workplaces survey identifies the best places to work in NZ, as rated by employees. The EGCC has been a finalist or winner of this award every year since 2011.
The full list of finalists is available here.
Conciliator position available. We are seeking to employ a conciliator at an entry or intermediate level. Position open until Monday 10 October 2016 at 5:00 pm. Please click here to find out more.
The Consumer Protection team, Ministry of Business, Innovation and Employment (MBIE) is running a Consumer Rights Day on Wednesday 26 October 2016.
This day brings together speakers from government, ombudsmen schemes and organisations that deal with complaints from people when they have a problem with different kinds of services.
Hannah and Marie from the EGCC will discuss disconnections, outages and bills. Their presentation will be a timely reminder for advocates to send consumers our way early if they are having trouble with their electricity or gas bills. The presentation will be from 12:55 - 1:10 pm. We will also be available to answer questions throughout the day.
Please click here to read more.